Refund policy

RETURN AND REFUND POLICY

We want you to be absolutely satisfied with every purchase at Livora. If a garment does not meet your expectations, you can exercise your statutory right of return.

1. RETURN PERIOD You have the right to cancel and return your order within 14 days of receiving the goods, without giving any reason. The period begins on the day the package was delivered to you or a third party designated by you.

2. CONDITIONS FOR RETURNS For a return to be accepted, the items must meet the following criteria:

• The clothing must be unworn, unwashed, and in its original condition.

• All original tags and labels must be attached to the garment undamaged.

• The items must not show any traces of makeup, perfume, deodorant, or pet hair.

3. RETURN PROCESS To initiate a return, please proceed as follows:

• Contact our customer service team via email (fashion.livora@gmail.com) stating your order number.

• Our team will provide you with the correct return address. Please do not send packages back unannounced or directly to the address on the shipping label.

• The costs for returning the goods are to be borne by the buyer, unless the item was delivered damaged or defective.

4. REFUNDS Once your return arrives at our logistics center and has been inspected, we will notify you via email. If the return is approved, we will automatically refund the full purchase price to your original payment method (e.g., PayPal or credit card) within 7–10 business days.